FAQ

Here are answers to the most common questions about ordering, shipping, returns, and products.

🚚 How long does shipping take?

We ship all orders within the USA.

Processing time: 1–2 business days
Delivery time: 3–5 business days
Shipping is always free

📦 Do you offer free shipping?

Yes. All orders include free shipping, with no extra fees at checkout.

📍 Where do you ship to?

Currently, we only ship to:

🇺🇸 United States (USA)

We are working on expanding to other regions in the future.

🔄 What is your return policy?

We offer a simple and risk-free return policy:

Returns accepted within 30 days of delivery
Free return shipping
No restocking fees
No final sale items

If you are not satisfied, you can return your product for a refund.

💳 When will I receive my refund?

Once we receive and inspect your returned item:

Refunds are approved and processed within 7–14 business days
Refunds are issued to your original payment method

📦 Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number by email so you can follow your delivery in real time.

🛠 What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect:

Contact us immediately
We will replace it or issue a full refund
You may need to provide photos for verification

🧾 Can I cancel my order?

Orders can be cancelled before they are shipped. Once the order has been processed or shipped, cancellation is no longer possible, but you can still return it after delivery.

📞 How can I contact support?

You can reach us anytime:

Email: brahim166371@gmail.com
Phone: +39 378 030 7242
Address: Via Silvia 124, 92015 Raffadali, Agrigento, Italy