Refund policy

At BourbonSports, we want you to feel confident shopping with us. If something isn’t right with your order, we offer a simple and fair return process.

📦 Returns (30 Days)

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned with original packaging (if applicable)
Proof of purchase (order confirmation or receipt) is required

We accept returns for all products unless otherwise stated. There are no final sale items in our store.

🚚 Free Return Shipping

We offer free return shipping on all eligible returns.

Once your return request is approved, we will provide instructions and, if needed, a return shipping label at no cost to you.

💳 Refunds

Once we receive and inspect your returned item:

We will notify you of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method
Refunds are typically completed within 7–14 business days after approval

Please note that processing times may vary depending on your bank or payment provider.

🔁 Exchanges

If you prefer an exchange instead of a refund:

You can request a replacement product of equal value
Exchanges are subject to product availability

❗ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us immediately
We will replace the item or issue a full refund at no extra cost
You may be asked to provide photos for verification

🚫 Non-Returnable Situations

We cannot accept returns if:

The item shows signs of misuse or damage caused by the customer
The return is requested after the 30-day window

📩 How to Request a Return

To start a return, contact us at:

Email: brahim166371@gmail.com
Phone: +39 378 030 7242

Please include your order number and reason for return.

🏁 Our Commitment

We are committed to making your experience smooth and worry-free. Your satisfaction is our priority, and we’ll always do our best to resolve any issue quickly and fairly.